Madboxx Payment – Refund – Cancellation Policy
Last updated August 16
Welcome to Madboxx Media Studio LLP! We appreciate your trust in us and your decision to engage with our services. In this section, we provide a comprehensive overview of our Payment, Refund, and Cancellation Policy, outlining the key aspects that govern your interactions with us.
Client Acceptance and Copyright Your journey with Madboxx begins with a simple yet important step – sending us an email acknowledging your acceptance of the estimate, quotation, or purchase made through our website. This email acts as the formal binding agreement that signifies your consent to our terms and conditions.
When it comes to the creative work we produce for you, such as design elements, visuals, videos, and illustrations, the copyrights are held by Madboxx Media Studio LLP. This ensures the protection of our intellectual property and the unique creations we bring to life. However, exceptions to this copyright retention can occur when we explicitly release the copyrights in writing, after settling all associated costs.
Payments Our commitment to delivering exceptional work begins with a clear understanding of our payment structure. Depending on the nature of the project, the following payment guidelines apply:
For Project-Based Services (Animation, VFX, Video Production, Graphic Design, Web Designing, Digital Marketing, etc.):
- An initial non-refundable deposit of 60% is required to initiate the project.
- The remaining balance will be invoiced upon the completion of the project.
For Subscription Services (SEO, SMO, Hosting, Video Marketing, Video Production, Graphic Design):
- A non-refundable deposit of 100% for at least one month or one year is needed to kickstart the project.
- Monthly, Yearly, and Triennially subscriptions automatically renew at the retail price until a cancellation notice is given.
Refunds Refunds can be initiated only within the first 12 hours of payment, accompanied by a valid reason. Beyond this timeframe, we uphold the principle of non-refundability for fees paid in advance, given the immediate costs associated with initiating services.
Project cancellations or postponements lead to the retention of all funds paid, including a fee for any work completed beyond the scope of the original payment. The transfer of final project files awaits full payment, and a 1% late fee per day may apply if the final payment isn’t received within 15 days.
Additional Charges While our packages are comprehensive, certain requests may emerge that extend beyond the project scope. In such instances, additional charges may come into play. Any services requested during the project that surpass the estimated time or scope will necessitate full payment (100% of the quoted amount) upon approval.
Default Accounts that remain unpaid for 30 days from the invoice date or after a returned payment are considered in default. This scenario grants us the right to remove any materials, including customer and company content, from computer systems until the outstanding dues are fully paid. The client assumes responsibility for all legal and accounting expenses and third-party collection agency fees in the event of default.
Cancellation Cancellation policies are designed to streamline our operations and maintain fairness. For projects, cancellations made at least 24 hours before the start date are eligible for rescheduling, while those within 24 hours result in a loss of deposit.
Rush Jobs Urgent projects can benefit from our “rush rates,” which prioritize your project within a 3-day timeframe for an additional charge of 100% on the total.
Website Copyright & Credit Upon delivery, the copyright for your site is transferred to you. While you have the freedom to make design changes, altering the custom theme design necessitates our approval. If you opt to remove parts of the design, a new WordPress theme must replace it.
Search Engine Submission Although we cannot guarantee specific placements, we suggest professional SEO services for optimal search engine performance.
Domain & Hosting Our limited hosting services come with no continuous service guarantees. Similarly, while we endeavor to register domain names, successful registration isn’t guaranteed.
Process Your engagement with us starts with providing detailed information about your needs through a questionnaire or our executive. We may extend the estimated timeframe if communication proves challenging, ensuring the design process remains seamless.
Revisions / Concepts We outline the number of free concepts and revisions in your estimate or product description. Additional revisions or new concepts come at an extra cost.
Disclaimer We offer no express or implied warranties for our products and services. While we investigate recommended materials, their performance isn’t within our control. Claims against us are limited to relevant fees paid by the customer.
General These terms and conditions supersede any previous versions, and we retain the right to adjust rates and terms without prior notice.
Acceptance of Terms and Conditions and Quotation By placing an order, whether through email, verbal communication, website purchase, or in writing, you signify your acceptance of these terms and conditions. An estimate validation through signature, email, or advance payment confirms your agreement and forms a binding contract with Madboxx Media Studio LLP.
