PAYMENT REFUND CANCELATION POLICY

 

MABOXX PAYMENT – REFUND- CANCELATION POLICY

Last updated December 20, 2021

 

Thank you for your purchase. We hope you are happy with your purchase.Please see below for more information on our Payments / refund / cancelation policy.

  • Client may need to send an email acknowledging acceptance of the estimate or quotation or Purchase with website, which binds the client to accept our terms and conditions.
  • Copyright is retained by Madboxx Media Studio LLP on all design work including words, pictures, ideas, visuals, design, video and illustrations unless specifically released in writing and after all costs have been settled.
  • Charges for work do not cover the release of our copyright source files, If the Client requires Source files to transfer to an in-house or other designer, they will be subject to a separate quotation or „buy- out‟ charge.

Payments

  1. Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit
  2. Project Based Payment (Animation, VFX, Video Production, Graphic Design, Web Designing, Digital Marketing etc.)
    1. A 60% non-refundable deposit is required before we begin on a
    2. The remaining balance will be invoiced upon completion of the
    3. Refund will be made only if you secede to cancel our services within 12 Hours of making the payment, with a valid reason.
    4. After the initial 12 Hours, We do not issue refunds for fees paid in
    5. Once a payment or deposit is made, it is non-refundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all money paid are retained by Madboxx Media Studio llp and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
    6. Final Project Files will not be emailed until the full balance has been
    7. Client has 15 days to make their final payment or a 1% late fee will be applied per day and shall be paid by the client.
  1. Subscription Payment (SEO, SMO, Hosting, Video Marketing, Video Production, Graphic Design )
    1. A 100% non-refundable deposit on at least one month or one year is required before we begin on a project.
    2. Monthly- Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
    3. Yearly- Subscribers will be notified via email prior to renewal and the yearly subscription will automatically renew each year at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
    4. Triennially- Subscribers will be notified via email prior to renewal and the Triennially subscription will automatically renew in 3 year at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
  2. Additional Charges
    1. Some things may fall outside of the scope of a project in our package
    2. Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
    3. Additional charges (for graphics & Web design) will be applied if any pictures or illustrations are needed through stock sites. (We will not purchase any images until we have client approval).
    4. We will not make any changes that incur additional charges, unless we receive client approval
  3. Default
    1. An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned Madboxx Media Studio llp shall be entitled to remove Madboxx Media Studio llp „s and/or the customer‟s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
    2. Removal of such materials does not relieve the customer of its obligation to pay the due
    3. Customers whose accounts become default agree to pay all Madboxx Media Studio llp „s reasonable legal and accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.

Cancellation

Projects that are cancelled at least 24 Hours prior to the start date may be rescheduled as per the availability. Cancellations made less than 24 Hours from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.

Refund

Due to the custom nature of our work, Madboxx Media Studio llp does not issue refunds for any reason. Please note our cancellation policy (above) for information about cancelling your project.

Rush Jobs

If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 3 day time frame. You would be charged an additional 50% on the total.

Website Copyright & Credit

The copyright for your site is transferred to you upon delivery. The site design must be kept intact and not altered after installation. If you want to make changes to your design after installation, contact us. Another designer may not make changes to the custom theme design without express permission from Madboxx Media Studio llp. If you choose to remove any portion of the design, you must remove the complete design and use a new WordPress theme. You may not continue to use a theme provided as part of our design.

You may provide your own photos or stock images for use in your design. If you choose stock images, you are responsible for compliance with license/photography copyrights. We are not liable for photos or design elements you provide.

The Madboxx Media Studio llp credit must be kept in the footer as long as you are using the design.

Search Engine Submission

Madboxx Media Studio llp cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. Madboxx Media Studio llp recommend that customers use a professional SEO company and are happy to provide details of such companies, but accept no responsibility for their services.

Domain & Hosting

Madboxx Media Studio llp offers a limited hosting services through an out-sourced virtual server. Madboxx Media Studio llp does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

Madboxx Media Studio llp cannot guarantee the availability of any domain name. Where Madboxx Media Studio llp is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.

Process

You will be required to fill out a detailed questionnaire or describe your requirement to our executive which will help us identify your needs. The initial estimated time frame will be extended if it is difficult to contact you during the design process. We suggest that you provide additional means of contacting you such as Zoom, Call, Email, Whatsapp, Skype, etc.

We provide an estimated price breakdown once we receive your completed questionnaire. Prices are subject to change.

Revisions / Concepts

We mentioned the number of free concepts and revision in our estimate or Product Description. Each additional revision or new concept mentioned in estimate or your description is Charge extra and can be more than ₹1000 or $15.

Disclaimer

Madboxx Media Studio llp makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Madboxx Media Studio llp will not be held responsible for any and all damages resulting from products and/or services it supplies. Madboxx Media Studio llp is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Madboxx Media Studio llp responsible for any such loss or damage. Any claim against Madboxx Media Studio llp shall be limited to the relevant fee(s) paid by the customer.

Madboxx Media Studio llp reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Madboxx Media Studio llp will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Madboxx Media Studio llp reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for any services offered by Madboxx Media Studio llp, by email, verbally, website Purchase or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.madboxxmediastudio.com.

An estimate validated by the customer‟s signature on the estimate or quotation form, or by email, or By making advance payment constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Madboxx Media Studio llp.